Privacy Policy

Last updated: September 24, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

  • Company/We/Us/Our refers to AI Diagram Maker (https://aidiagrammaker.com)
  • Service refers to our AI-powered diagram generation service
  • Personal Data is information that identifies or can identify you
  • Usage Data is data collected automatically about your use of the Service
  • You means the user of our Service

Data We Collect

We are committed to protecting your privacy and being transparent about the data we collect. Below is a concise overview of the information we gather:

Personal Information

  • Account Details: When you register, we collect your email address, username, full name, and profile image.
  • Subscription Information: If you subscribe to our services, we store details about your subscription plan, including plan name, product ID, price, and status.

Usage Data

  • Workspaces and Diagrams: We retain information about the workspaces and diagrams you create, including titles, descriptions, and associated revisions.
  • Conversations: Data from your interactions with our diagram conversation feature, such as prompts and responses, are stored to enhance your user experience.

Financial Information

  • Credit Balances and History: We track your credit balance, usage history, and any top-up purchases to manage billing cycles and provide accurate billing information.

Security and Compliance

  • Timestamps: We log the creation and update times of your activities to maintain data integrity and security.

Cookies and Tracking

We use cookies and similar technologies to improve our Service. These include:

  • Essential Cookies: Required for basic Service functionality
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use our Service

You can control cookies through your browser settings, though disabling some may affect Service functionality.

How We Use Your Data

We use this information solely to provide and improve our services, process transactions, and communicate with you. Specifically, we use your data to:

  • Provide and maintain our AI diagram generation Service
  • Process your diagram requests and improve our AI models
  • Manage your subscription and billing cycles
  • Communicate with you about Service updates
  • Analyze usage trends and improve our Service
  • Handle support requests

Data Sharing

Your data is stored securely, and we do not share it with third parties without your consent, except as required by law. We may share your information with:

  • Service Providers: Third parties that help us operate our Service
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: For any other purpose with your permission

Data Retention and Transfer

We retain your personal data only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, or resolve disputes. Usage data is typically retained for shorter periods unless needed for security or Service improvement.

Your data may be processed and stored in locations outside your jurisdiction. By using our Service, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data during transfer and storage.

Your Data Rights

You have the right to:

  • Access, update, or delete your personal data
  • Request correction of inaccurate information
  • Withdraw consent for data processing
  • Request data portability

Contact us to exercise these rights. We may retain some information when required by law or for legitimate business purposes.

Data Disclosure

We may disclose your personal data:

  • In business transactions (mergers, acquisitions)
  • When required by law or legal authorities
  • To protect our rights, property, or safety
  • To prevent wrongdoing or protect public safety

Security

We use reasonable measures to protect your personal data, but no internet transmission or storage method is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our Service is not intended for children under 13. We don’t knowingly collect data from children under 13. If you’re a parent and believe your child has provided us with personal data, please contact us.

Our Service may contain links to third-party websites. We’re not responsible for their privacy practices or content. Review their privacy policies before providing any information.

Policy Changes

We may update this Privacy Policy periodically. We’ll notify you of significant changes via email or a prominent notice on our Service, and update the “Last updated” date. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: